Before we start, we carry out a comprehensive evaluation of the dealership’s valeting requirements in order to gain a clear understanding of their business and their specific needs. We then work with the dealership management to develop an efficient and effective valeting solution, appropriate and tailored for their company.
We have developed and implemented a comprehensive system of well-defined and documented procedures which are regularly assessed to comply with the quality standard which ensures that the service levels our customers enjoy conform to those agreed up front.
This means that we operate in a disciplined and systematic way and our people are clear about what to do and how to do it. We know how to reduce problems, and if things do go wrong we know how to fix them faster.